Privacy Policy

Overview

Creative Hearts Counseling, LLC ("we," "our," or "us") is committed to protecting the privacy and confidentiality of our clients. This Privacy Policy describes how we collect, use, and safeguard your personal information.

We take client confidentiality very seriously and adhere to all state and federal laws regarding privacy, including the Health Insurance Portability and Accountability Act (HIPAA).

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address
• Health Information: Information related to your mental health history, treatment, and care (Protected Health Information or PHI)
• Insurance Information: If applicable, information about your insurance coverage for out-of-network reimbursement
• Payment Information: Billing and payment details for services rendered

How We Use Your Information

Your information is used to:

• Provide mental health counseling services
• Communicate with you about appointments and treatment
• Process payments and billing
• Comply with legal and regulatory requirements
• Coordinate care with other providers (only with your written authorization)

Confidentiality of Health Information

All client information is kept secure and confidential. We will not disclose your Protected Health Information (PHI) without your written authorization, except as permitted or required by law. Exceptions may include:

• Situations involving imminent danger to yourself or others
• Suspected abuse or neglect of a child, elderly person, or dependent adult
• Court orders or legal proceedings
• Other situations as required by law

These limitations are discussed in detail during the informed consent process at the beginning of treatment.

Telehealth Privacy

For telehealth sessions, we use secure, HIPAA-compliant video conferencing platforms. While we take all reasonable precautions to protect your privacy during telehealth sessions, please ensure you are in a private location during our appointments.

Website Information

Our website may collect non-identifying information such as browser type, pages visited, and time spent on the site. This information is used to improve our website and services. We do not sell or share this information with third parties for marketing purposes.

Your Rights

You have the right to:

• Access your health records
• Request corrections to your health information
• Request restrictions on how your information is used
• Receive a copy of this privacy policy
• File a complaint if you believe your privacy rights have been violated

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Creative Hearts Counseling, LLC
Clinton, Connecticut
Phone: (475) 522-1149
Email: brittany@creativeheartscounseling.org